No returns will be accepted without a Return Authorization number. To obtain an RA # please contact High Society Customer Service.
Returns are subject to shipping and a 15% restock fee.
No Returns after 30 days of purchase.
CLEARANCE ITEMS/PROFORMS/SALE ITEMS
Clearance and special sale items cannot be returned or exchanged. Items purchased at proform or from discounted or third party retailers cannot be returned or exchanged.
INFLATABLE STAND UP PADDLE BOARDS (ISUPS)
Manufacturing or Material Defect
If you suspect your product may have a manufacturing or material defect please notify High Society Freeride Company (hereinafter High Society) within 30 Days of the delivery date with detailed pictures of the potential issue. High Society will review the images and description of the potential defect. High Society will determine the best course of action which may include and is not limited to repair, issuing a replacement board or credit, or asking that the board be returned to High Society for further inspection if it is deemed that there is indeed a manufacturing or material defect, or a suspected manufacturing or material defect.
This does not cover normal wear and tear, or cosmetic issues.
High Society SUPs are constructed entirely by hand. We cannot warranty or issue a credit for any cosmetic issues, or normal wear and tear. A cosmetic issue is considered anything that does not negatively affect the structural integrity or performance of the board.
Please contact High Society at email@example.com or (970) 232-2953 to discuss a return. If a return is warranted, High Society will process the return and issue a RA number – packages cannot be shipped back to High Society without an RA. Under certain circumstances we may ask for additional information before processing a return, or giving credit.
If a return is being processed that is not due to a manufacturing or material defect, the returned item is subject to a 15% restocking fee. The item must be new, or fit for resale.
*returns without a RA filed and attached will not be accepted.