General Questions

Our BOGO deal is based on stock. Once inventory levels hit a certain point, models will go into back order status and shipping dates will be posted on the product pages. At that time, pricing may also go up a little. You can still order, you just have to wait a little while.

To purchase the buy one get one free, just add any two paddle boards into your cart and enter the code “2021SUP” at checkout.

In stock items will ship within 2-3 business days from the time of order. We keep the website updated with estimated ship dates for products that are on back order. The dates will change as our supply is sold so the date you see when you make your order is correct. We are seeing a huge volume of orders and appreciate your patience!

PROCESSING:

Online and phone orders take 2-5 business days to process and ship. You will be notified via email when your order ships. Order cut off time for same day shipping is 9amMST.

 *COVID19 may extend processing and shipping times.  We are working diligently to eliminate delays but please be patient during the pandemic

SHIPPING METHODS:

Fed-Ex Overnight - 1 business day + processing time
Fed-Ex 2 Day - 2 business days + processing time
Fed-Ex Ground - 3-5 business days + processing time


We keep the website updated with estimated ship dates for boards that are on backorder. The dates will change as our supply is sold, so the date you see when you make your order is correct. We are seeing a huge volume of orders and appreciate your patience!

No returns will be accepted without a Return Authorization number. To obtain an RA # please contact High Society Customer Service.

Returns are subject to shipping and a 15% restock fee.

No Returns after 60 days of purchase.

PHONE

1-888-505-0975

EMAIL

Info@HighSocietyFreeride.com

CUSTOM HATS

Custom hats are a specialty item and therefore cannot be returned or refunded.
To ensure you get the hat you want, please view the gallery to see similar items before placing your order. 

CLEARANCE ITEMS/PROFORMS/SALE ITEMS

Clearance and special sale items cannot be returned or exchanged.  Items purchased at proform or from discounted or third party retailers cannot be returned or exchanged.

INFLATABLE STAND UP PADDLE BOARDS (ISUPS)

Manufacturing or Material Defect

If you suspect your board may have a manufacturing or material defect please notify High Society Freeride Company (hereinafter High Society) within 30 Days of the SUP delivery date with detailed pictures of the potential defect.  High Society will review the images and description of the potential defect.  High Society will determine the best course of action which may include and is not limited to issuing a replacement board or credit, or asking that the board be returned to High Society for further inspection if it is deemed that there is indeed a manufacturing or material defect, or a suspected manufacturing or material defect.

This does not cover normal wear and tear, or cosmetic issues.

Cosmetic Issues

High Society SUPs are constructed entirely by hand.  We cannot warranty or issue a credit for any cosmetic issues, or normal wear and tear. A cosmetic issue is considered anything that does not negatively affect the structural integrity or performance of the board.

Returns

Please contact High Society at info@highsocietyfreeride.com or (970) 232-2953 to discuss a return.  If a return is warranted, High Society will process the return and issue a RA number – packages cannot be shipped back to High Society without an RA.  Under certain circumstances we may ask for additional information before processing a return, or giving credit.

If a return is being processed that is not due to a manufacturing or material defect, the returned item is subject to a 15% restocking fee.  The item must be new, or fit for resale.

*returns without a RA filed and attached will not be accepted.

HIGH SOCIETY FREERIDE COMPANY, LLC (the “Company”) warrants it's paddleboards, skis, and snowboards will be free from defects in material and workmanship for three(3) years from the date of purchase of the product. The Company warrants its iSUP accessorieswill be free from defects in material and workmanship for thirty daysfrom date of purchase of the product.The Company warrants its clothingproducts will be free from defects in material and workmanship for sixty daysfrom date of purchase of the product. The Company warrants its products will be free from defects in material and The sole remedy under this Limited Warranty is product repair, replacement, or refund at the sole discretion of the Company.

This Limited Warranty only applies to the original owner of the product, and is not transferable to subsequent owners.   This Limited Warranty applies only if the product was purchased from the Company or an authorized dealer; products purchased at auctions or on closeout or discount/proform websites such as Experticity/Promotive are without warranty.

This Limited Warranty is void if: (a) the product has been subjected to abuse, misuse, or neglect, (b) the product has been improperly repaired, or repaired by an unauthorized company; (c) the product has been altered or modified in any manner, (d) the product’s bindings have been mounted more than once, or (e) the product has been mounted with tele bindings.

This Limited Warranty does not cover: (a) damage caused by impact with rocks, tree stumps, rails, or any surface other than snow, (b) damage caused by backseat landings, falls or crashes, (c) damage caused by improper mounting or adjustment of bindings, including bindings pulling out of the product, (d) minor base irregularities, (e) peeling, chipping, scratching or indentation of the topsheet, (f) graphic fading or discoloration, or (g) damage due to normal wear and tear.

In order to make a claim, you must return the product to the original place of purchase, together with the original sales receipt showing the name of the Company’s authorized dealer.  Hand written receipts will not be accepted.  If you are returning the product to the Company, you must also obtain a Return Merchandise Authorization (RMA) number from the Company; product returns without an RMA number and the original sales receipt shall not be accepted.  You are responsible for all shipping costs to ship the product to the Company. The Company may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements.  Any product that is repaired or provided as a replacement shall be warranted only for the remainder of the original warranty period.

REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE, AT THE COMPANY’S OPTION, IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY.  PURCHASER AGREES THAT THE COMPANY AND ANY THIRD PARTY SUPPLIERS/MANUFACTURERS SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES OR FOR THE DAMAGE, INJURY, OR LOSS OF LIFE, PROPERTY OR REVENUE, WHETHER BASED ON CONTRACT, TORT, PRODUCTS LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF THE DAMAGE, INJURY OR LOSS IS CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF THE COMPANY.  THE FOREGOING WARRANTY IS THE ONLY WARRANTY MADE BY THE COMPANY, AND THE COMPANY MAKES NO OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  NO AGENT OR REPRESENTATIVE OF THE COMPANY HAS ANY AUTHORITY TO EXTEND OR MODIFY THIS WARRANTY UNLESS SUCH EXTENSION OR MODIFICATION IS MADE IN WRITING BY A CORPORATE OFFICER OF THE COMPANY.

DISCLAIMER:  SKIING AND SNOWBOARDING ARE INHERENTLY DANGEROUS ACTIVITIES AND THE USER ASSUMES ALL RISK OF DAMAGE, INJURY OR LOSS OF LIFE IN USING THE COMPANY’S PRODUCTS. 

You bet! A few shops rent our boards:

Aspen, CO 

Replay Sports, Aspen Whitewater, Elk Mountain Expeditions, Hamilton Sports, and the High Society Freeride Company Flagship store.

Breckenridge,CO;

Denver outdoor adventure company- 

Montrose, CO

Sports Rewind

Carnation, WA

Carnation paddle sports

Grand Haven, MI

Amy Russell, Great Lakes ambassador

Highsocietyamy@gmail.com

Check your valve for debris or any broken parts. If it is all good, then use the valve tool from the orange repair kit to tighten the valve.  All you need to do is line up the teeth and gently tighten (clockwise).  That should take care of it.  If not please let us know.  The valves are installed by hand and can loosen up over time and do need to be tightened here and there.

Most of the time, the hand pump gauge only begins to register when there is 7-8PSI in the board. The board will feel very firm at that point. We would suggest you keep pumping to see if it starts to register. If it still wont work, shoot us an email at info@highsocietyfreeride.com and we can help you out.

Generally speaking, No, the aluminum paddles do not float. If you drop one in the water it will float for a short amount of time before filling with water and sinking. If you are concerned about losing a paddle to the depths we recommend attaching a small section of pool noodle or pipe insulation to the shaft near the handle.

Fins are not covered by any sort of warranty. They are thin so they can break easily if you're not careful. Never put the board down on the ground, fins first if the long fin is installed.  Be very careful in shallow water! When in doubt, take the middle fin out! You can get replacements from the website. 

We are currently not set up to ship to Canada, although special arrangements can sometimes be made. Give us a call, or shoot us an email and we'll see what we can do!

Absolutely! There are several locations that offer this and the list will continue to grow. Check out our Demo and Rental locations.

High Society Freeride questions

At High Society, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.HighSocietyFreeride.com. To read more about this please view our Privacy Policy page.

|-C

This is the length center of the ski.  Mount here if you are skiing predominately in the park.  Best skis for this mount position are the Berzerk and Unseen.  Larger park riders will also mount the FRC at this location

|-PBC

"Progressive Boot Center" - This is recommended for freestlye oriented riders skiing the Vixen and FX.  The mounting position is still over the camber of the ski, but is pushed forward to allow for easier spinning.

|-CBC

"Classic Boot Center" - 95% of our customers mount their skis at this position.  It is the best spot to mount at for all mountain skiing in any condition.

 

Give us a call at 970 232 2953 for AT and telemark mounting recommendations.  Written recommendations will be posted shortly.

The three main factors to take into consideration are your weight, your skill level and the type of terrain you are going to be riding. The boards don't react to the users height, but they do react to the users weight and ability to apply pressure to the effective edges. A board that is too small with over flex and feel loose and unstable. A board that is too big will be too stiff and will be harder to turn and manipulate. Boot size is also a factor to consider when choosing a snowboard. Our standard with boards will accommodate a men's 10.5-11, depending on the boot/binding combo and desired riding angles. We do have wide boards to accept the bigger sizes. If the user is a novice to intermediate, a shorter board that fits in the proper weight index will be a bit easier to learn on and gain confidence. A longer board will be better for more aggressive riders looking for more stability at high speeds, better landing platform and more float in the powder.  Also, as our boards get longer, the flex pattern gets progressively stiffer.  

All High Society products come out of the factory waxed up and tuned, ready to shred. However, we do recommend a deep hot wax application by a professional tune shop either before your first run, or after your first day. It'll keep your base in great condition and keep you sliding with ease.  For skis, we recommend DE-TUNING, or dulling the early rise portion of your ski edge with a green fibertex cloth or a gummy stone. No need for a file on this.  Also we recommmend a lite detune of the tip and tail edges, starting from where the effective edge contacts point out to the very tip and tail.  You dont need to detune the effective edges. 

High Society has been building premium snowboards and skis since 2003.  Our collection represents 12+ years of research, development, and innovation.  During this time we worked directly with thousands of customers to fit them with the right HS gear.  Our knowledgeable team can communicate with you by phone, internet, or in person to make sure you are 100% satisfied with your purchase.  We are so confident in our gear's quality, performance, and fit that we are proud to offer the HS Guarantee.

HS focuses on direct to consumer sales - this allows us to price our product competitively for you, the customer.  However, it makes it more difficult to get hands on the product prior to making the purchase.  We understand this and are offering the Guarantee to prove our commitment to quality and performance.

How does it work?

Use any ski/snowboard for up to 3 days within a 14 day period (starting upon delivery of your ski/snowboard).  If you are not completely satisfied then return the ski/snowboard for a full refund minus shipping costs from and to High Society.  We can supply you with all shipping labels to make it easy.  

Boards and skis are subject to inspection upon return and must be in resalable condition.  This means no rock damage/ impacted edges/ core shots/ de lamination/ etc…

*Guarantee subject to change/termination at any time.

High Society is happy to support our industry partners with discounts and pro-deals. Please email us at info@highsocietyfreeride.com, attention pro-form in the subject line. Include all of your information including your place of work and qualification for pro-form and we will respond with options for you if we can!

We do! Please email us direct for more information on this program. info@highsocietyfreeride.com

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