FAQ
Orders, Returns, & Shipping
When will I get my order?
In stock items will ship within 3-5 business days from the time of order. We keep the website updated with estimated ship dates for products that are on back order. You will be notified via email when your order ships.
Do you ship to PO Boxes/APO/FPO?
We cannot ship to PO Boxes/APO/FPO at this time. Entering a PO Box/APO/FPO on any shipping line will result in a hold on your order until we can confirm a a valid address.
What is the return policy?
Returns or exchanges can happen within 30 days of receipt of the product. The product can be used, but not have any physical damage. You are required to pay for any shipping in a return.
Do you ship to Canada?
We are not currently not set up to ship to Canada at this time. We are actively working on being able to offer this shipping option, and our website will be the best place to see if and when we can ship there.
What is the price adjustment policy?
If an item is marked down after purchase, please contact us within 5 days from the date of purchase. We can honor a one time price adjustment on identical models that are in stock. After 5 days from the date of purchase, we are unable to process a price adjustment.
My order tracking shows it was delivered, but I can't locate it. What should I do?
- Verify the shipping address is correct on your order confirmation.
- See if a notice of attempted delivery has been left by the carrier.
- Look around the delivery location and other doors/mailrooms/lobbies for your package.
- Contact any neighbors that may have accepted delivery for you.
- Wait 1-2 days. Occasionally, packages are marked as delivered prior to arrival.
- If you still aren't able to locate your package, please contact us within one week of expected delivery. We'll assist in any way we can.
Inflatables & Accessories
Why is my valve leaking air?
Check your valve for debris or any broken parts. If it is all good, then while the board is deflated, use the valve tool from the repair kit to tighten the valve. All you need to do is line up the teeth and gently tighten (clockwise). That should take care of it. If it still leaks, please let us know. The valves are installed by hand and can loosen up over time and do need to be tightened here and there.
Do your paddles float?
Generally speaking, yes, the aluminum paddles will float. If they are left in the water for a prolonged period of time, it is possible that they could fill with water and sink.
What happens if I break a fin?
Fins are not covered by the manufacturers warranty.
They are designed to be thin and can break before causing more serious damage to your board. Never put the board on the ground fins first if the long fin is installed.
Be very careful in shallow water! You can get replacements from the website.
I just received my SUP. How do I get started?
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How do I install the fin?
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How do I connect the manual pump to the SUP?
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Why isn't my pump gauge registering?
The hand pump gauge only begins to register when there is at least 7-8 PSI in the board. The board will feel very firm at that point. We suggest you keep pumping until it starts to register. If it still wont work, shoot us an email at support@highsocietyfreeride.com and we can help you out.
Skis & Snowboards
What is the recommended mounting position for skis?
|-C
This is the length center of the ski. Mount here if you are skiing predominately in the park. Larger park riders will also mount the FRC at this location.
|-PBC
"Progressive Boot Center" - This is recommended for freestlye oriented riders skiing the FX. The mounting position is still over the camber of the ski, but is pushed forward to allow for easier spinning.
|-CBC
"Classic Boot Center" - 95% of our customers mount their skis at this position. It is the best spot to mount at for all mountain skiing in any conditions.
How do I know what size snowboard I need?
The three main factors to take into consideration are your weight, your skill level and the type of terrain you are going to be riding. The boards don't react to the users height, but they do react to the users weight and ability to apply pressure to the effective edges. A board that is too small with over flex and feel loose and unstable. A board that is too big will be too stiff and will be harder to turn and manipulate. Boot size is also a factor to consider when choosing a snowboard. Our standard with boards will accommodate a men's 10.5-11, depending on the boot/binding combo and desired riding angles. We do have wide boards to accept the bigger sizes. If the user is a novice to intermediate, a shorter board that fits in the proper weight index will be a bit easier to learn on and gain confidence. A longer board will be better for more aggressive riders looking for more stability at high speeds, better landing platform and more float in the powder. Also, as our boards get longer, the flex pattern gets progressively stiffer.
Do I need to wax or tune my new skis/snowboard?
All High Society products come out of the factory waxed up and tuned, ready to shred. However, we do recommend a deep hot wax application by a professional tune shop either before your first run, or after your first day. It'll keep your base in great condition and keep you sliding with ease. For skis, we recommend DE-TUNING, or dulling the early rise portion of your ski edge with a green fibertex cloth or a gummy stone. No need for a file on this. Also we recommend a light detune of the tip and tail edges, starting from where the effective edge contacts point out to the very tip and tail. You don't need to detune the effective edges.
What is the HSF guarantee?
High Society has been building premium outdoor gear since 2003. Our collection represents 20+ years of research, development and innovation. During this time we've worked directly with thousands of customers to fit them with the right HS gear. Our knowledgeable team can communicate with you by phone, live chat, or in person to make sure you are 100% satisfied with your purchase. We are so confident in our gear's quality, performance, and fit that we are proud to offer the HS Guarantee.
HS focuses on direct to consumer sales - this allows us to price our product very competitively. However, it makes it more difficult to get hands on the product prior to making the purchase. We understand this and are offering the HS Performance Guarantee to prove our commitment to quality and performance.
How does it work?
Use any ski/snowboard for up to 3 days within a 14 day period (starting upon delivery of your ski/snowboard). If you are not completely satisfied then return the ski/snowboard for a full refund or exchange, minus shipping costs from and to High Society.
All returned gear is subject to inspection upon return and must be in "resalable, like new" condition. This means no damage/ impacted edges/ core shots/ de lamination/ etc…
*Guarantee subject to change/termination at any time.